#WELCOME to ParadiseGames Customer Service!

We are here to serve you and are always ready to help with all of your questions and concerns


To ask a question, to submit a complaint or compliment, or to simply send us a comment, please go to Inbox (which is located at the top of the website page in the header).

Press the "Ask Question" tab to create a new ticket. Customers also have the option of adding files to show us an issue that they may be experiencing (*Note: file attachments must have a maximum size capacity of 10MBs).

Press the "Submit" tab to send the ticket and a Customer Service Agent will get back to you as soon as possible. If you would like to reply to a response from a Customer Service Agent, just press the "+" tab, then add your additional comment.

You can close your ticket if it has been resolved prior to receiving an answer, by going back into Inbox and pressing the "Close" button on that specific ticket.


Phone Number


Come and sit with our helpful and knowledgeable Agents to open accounts, make changes to your account information and to submit your KYC documents.

StoreLocationStore Hours
Paradise Store#53 Court Street, Hamilton8:30AM-11:00PM Sun-Wed
8:30AM-12:00 Midnight Thu-Sat

Conveniently located on Court Street providing all players with FREE refreshments & FREE Wifi access.


What should I do if I have forgotten my account or my pin?
What should I do if there is a problem with a game or if I am suddenly disconnected from the site?