PRE-MATCH SPORTSBOOK FAQ
How to make a bet?
First, log in with your username and password. Select one or several bets from our line-up and use the mouse to click on an estimated outcome. Your bet will then appear in the bet slip on the right-hand side of the page. Next, specify the amount you wish to stake and your preferred type of bet (single, system or chain). In the third and final phrase, you can either finally confirm the bet or cancel it. Please note that ParadiseGames does not permit cancelling any bets once they have been placed.
If the game hasn’t taken place, when will the sum be returned?
If the match is interrupted for more than 30 hours, all bets are refundable, except the ones’ outcome of which was clearly defined by the time of interruption of the match.
Why is the calculation of my bets delayed?
The calculation is usually done as quickly as possible. The calculation of on-line games is done immediately during the game; the calculation of off-line games will be made as soon as game ends no matter what kind of bet you have made. But the calculation can be sometimes delayed due to some objective reasons: the absence of information about the results, the same event with different information on various websites, technical problems, etc.
What should I do if my bet is calculated incorrectly?
In this case you should call our Customer Service. The specialists will check your bet, and if it turns out that the bet is really calculated incorrectly, your winning will be added to your game account.
How much time should an interrupted match be held to be considered finished?
The games or matches are considered to have taken place, if they have been interrupted, or not finished in their regularly allotted time-frames and if the played time is the following:
- NFL American football (National Football League) – 50 mins.
- NBA Basketball (National Basketball Association) – 40 mins.
- NHL Hockey (National Hockey League) – 54 mins.
- MLB Baseball (Major League Baseball) - 5 periods (innings).
- Soccer – 70 mins.
I have bet on a game that has been postponed. What will happen with my bet?
If a betting event fails to take place as scheduled, for any reason, or if it ends without an official score and is not renewed within 30 hours, the bets will be refunded or credited to your account. If this game event is a part of an “Express”or “System” bet, the event will be calculated with odds 1.
How can I check the result of the preferred game?
ParadiseGames calculates the bets according to the data of the official league websites which you can confirm and verify at your leisure.
When I try to place a bet, I get a message that I have exceeded the winning limit. How high is the winning limit?
Our bookmakers are entitled to set lower winning limits per bet. You will be informed of this directly when you place your bet. There may be various reasons for changing a winning limit, depending on the supply and demand for a bet. Please note that winning limits may also be lowered for a short time when our bookmakers update the odds. It is usually possible to place the same bet with higher stakes shortly thereafter. In the meantime, however, the odds may also have been changed.
What is the minimal/maximum size of the bet?
The maximum amount of one bet is defined by the maximum amount of the winning specified above. If choosing a bet you have received a message that the amount of your bet exceeds the maximum amount, reduce the amount of the bet accordingly. The minimal amount of a bet is ~$ 0.1.
What is the maximum winning of the bet?
The maximum winning of one ticket is ~$13300. If the bet comes with a bonus and thereby the winning sum exceeds $13300, the bonus is not paid.
What is the maximum coefficient?
The maximum coefficient of a bet is 1000. In case it exceeds 1000, the winning is calculated with 1000 coefficient.
How it is possible to remove the prediction chosen by me from the coupon?
Separate predictions can be removed, by clicking directly on the “X” button on the right side of the coupon.
I have placed a bet by mistake. Can I claim my bet to be canceled?
Unfortunately, we are not allowed to cancel bets once they have been placed. A bet is considered to be placed as soon as it is displayed in your betting account under “My bets”. Before you confirm a bet, you can cancel it in the bet slip and not place the bet. However, once you have confirmed the bet in the coupon your bet is accepted and can no longer be canceled.
How can I check up, whether my bet is accepted?
As soon as you have confirmed the bet in the coupon, by pressing the button “Make a Bet”, you will receive a confirmation of acceptance if the bet has been placed successfully. Each bet that you place will appear in your betting account under “Bet History”.
In what case are the bets cancelled?
The bets are cancelled in case if there is some incorrectness in the names of the players, teams, there is a wrong coefficient, a wrong total, a wrong handicap, etc. If the bets are “Express””Chain” and “System”, the bets with wrong data are calculated with 1 coefficient.
In what case is a bet calculated with 1 coefficient?
The calculation is made with 1 coefficient if it has been ascertained that the match won’t take place, and if you have made a bet on the event which has already taken place.
What is “Handicap”?
“Handicap” is an advantage or disadvantage of the competition participant expressed by goals/points /aces/sets. Handicap is offered by the organizer and can be Over, Under or Zero. Here’s an example: Let’s suppose you have made a bet “Handicap 1(2)”, If the game ends in a draw (1-1), after adding the number of Handicap, the score will be 3:1, and your bet will win. If the game ends 0:3, after adding the number of Handicap, the score will be 2:3 and your bet will lose. If the game ends 0:2, after adding the number of Handicap, the score will be 2-2. In this case the bet will be calculated with 1 coefficient.
In case of Handicap Under, you subtract instead of adding. This kind of bets are calculated in the same way. Let’s observe some more variants of Handicap: W1 Handicap (-1) bet wins only when the first team wins the game with the advantage of two goals. W2 Handicap (1) bet wins only when the second team doesn’t lose (draw, the winning of the second team). X Handicap (1) bet wins only when the first team wins the game with the advantage of one goal (or the second team loses with the difference of one goal). X Handicap (-1) bet wins only when the first team loses the game with the difference of one goal (if the second team wins the game with the advantage of one goal). W1 Handicap (-2) bet wins only when the first team wins the game with the advantage of three goals. W2 Handicap (2) bet wins only when the game ends with following results:
In a Draw, With the victory of the first team with the advantage of one goal. With the victory of the weak team. X Handicap (2) bet wins when the first team wins the game with the exact advantage of two goals (or the second team loses the game with the difference of two goals). X Handicap (-2) bet wins when the first team loses the game with the exact difference of two goals (or the second team wins the game with the advantage of two goals).
What do W1W2 / W1X /X W2 and other bets mean?
In this kind of bet the first symbol shows the result of the first half, and the second symbol shows the result of the game. For example, W1W2 bet means that the first team has won in the first half but the second team has won in the total game. W1 X bet means that the first team has won in the first half, and the total game has ended in a draw.
How is a basketball game calculation made?
The results for all bets on the game are made taking into account the overtime, unless stated otherwise. An exception: the bets on the winner of the match, in which there is an option “draw”, are offered only on the regular time, not taking into account the overtimes.
How is a hockey match calculation made?
The bets on National and International Ice Hockey championships, are calculated according to the main time of the matches, unless otherwise is mentioned.
How is a soccer match calculation made if the match ended in overtime or series of penalty?
Football Betting is accepted at the regular time, excluding extra time and penalty shoot-out series, except /besides/ special stipulated cases indicated in Zirkabet.gr. In these rules the regular time should be counted taking into account the compensated time in the match, the rates on the events in each half take into account the compensated time of each half determined by judges.
How is the double yellow card of a player calculated?
The second yellow card leading to the player’s removal is considered to be red, which means the player has one yellow card and one red card.
How is a bet calculated if one of the tennis-players refuses to continue the game?
If one of the tennis players refuses to continue the game (or is disqualified), then in all the following games and sets he/she is considered to be defeated, and the payment is made according to the received results.
What is “Double”?
“Double” bet means that one of the players of two teams should score two or more goals during the given match.
What is “Hattrick”?
“Hattrick” bet means that one of the players of two teams should score three or more goals during the given match.
What is “Poker”?
“Poker” bet means that one of the players of two teams should score four or more goals during the given match.
What kind of Soccer goals do you offer in your bets?
Goals depending on the way of kicking are – from free kick, from penalty kick, from header, from kick, own goal, a goal with other part of a body, etc.